Before you email or call us please have a look below. These are frequently asked questions people commonly contact us about, click onto the question to jump to the answer. Please have a quick look as you should find your answer there and it may save you some time. If the answer isn't there please click here to email us

The most common questions we get asked are grouped into the following sections. Please click onto the relevant section to go to the possible questions:

1. Course Applications and Payment

2. Course Information

3. Eligibility to attend courses
4. Mailing List
5. Course Hosting
6. Course Dates
7. Training to be a physiotherapist
8. Product Enquiries

1. Course Applications and Payment

Please click onto the question to go to the answer

Where can I get an application form from?
Where do I send my application form / cheque to?
Are there any spaces available on a specific course?
Can I book a course online?
Can I reserve a space on a course?
Can I pay online?
Who do cheques need to be made payable to?
Can I make a BACS transfer?
How do I pay for my course?
If I am applying for funding can I still apply for a course?
How do I get an invoice issued for course fees?
How quickly should I hear about my application?
I haven't had any response to my application?
What are your terms and conditions?
What happens if I want to cancel a course?
Will I get a receipt for my payment?
I need another certificate or receipt?

2. Course Information

I'd like details about a course.
How will I get my course information?
What do I do if I haven't received received my course information?
Can I get my course information posted to me?
I am unable to open my emailed documents.
I need a new map?
I need a new programme?
 

3. Eligibility to attend a course

Am I eligible to attend a specific course?
I am an overseas physiotherapist. Can I attend any of your courses?
Acupuncture courses: Can I attend a Foundation Acupuncture course?
Acupuncture courses: Can I attend an Intermediate Acupuncture course?
Acupuncture Courses: Do the intermediate course hours count towards joining the AACP
Myofascial Release courses: Am I eligible to attend?
Mulligan Level 1 course: Am I eligible to attend?

4. Mailing List

How do I get onto your email mailing list?
How often will emails be sent?
How do I remove myself from our mailing list?

5. Course Hosting

Hosting a course: What does it involve / can we host a course?

6. Course Dates

Will there be any more dates for a specific course?

7. Training to be a physiotherapist

How do I train to be a physiotherapist?
I am an overseas physiotherapist, am I eligible to take some of your courses?

8. Product enquiries

How do I order a product?
How can I pay?
Do you ship overseas?

Frequently Asked Questions

Where can I get an application form from?

Our application forms can be used to apply for any of our courses. Click here to go to the application form download page. If you do not have a printer or email problems and would like us to fax or post you one either click here and email us your fax number or postal details or call us on 020 8394 0400.

Where do I send my application form / cheque to?

Please send all correspondence to PhysioUK, 19 Welbeck Close, Epsom, Surrey, KT17 2BJ.

Are there any spaces available on a specific course?

The spaces available are displayed on the spaces available page. Either click here to go to that page or click on spaces available on the left hand side of any page. If there are any problems with this please call us on 020 8394 0400.

Can I book a course online?

When our new website goes live we will be able to take online bookings. However, until then there are 2 choices, 1. Download an application form and post this with a cheque. Alternatively, if you wish to pay by credit / debit card  or BACS, fax or mail us an application form, click here to download one. We will then contact you to take card details / give you BACS details. Please see the section on making a BACS payment if you would like to make a direct payment into our bank.

Can I reserve a space on a course?

A space can only be confirmed on receipt of payment. If a course is nearly full and someone requests us to reserve a space we will do so for 5 working days only, we would need a name and contact details. After that period, if no payment has been received, we will release the space.

Can I pay online?

Currently we have a fixed credit card system, we will eventually have an online system. If you call us we can take your details down and then process your card payment.

 Who do cheques need to be payable to?

On the whole, most cheques need to be made payable to PhysioUK. Please check the bottom of the application form for full details and any variations.

Can I make a BACS transfer?

Please contact us to obtain the bank details. When making a payment please use your initials followed by the first day of the course as a reference number. e.g John Smith doing a course starting on 14/9/07 would be JS140907.

How do I pay for my course?

You can pay using a cheque, credit / debit card or via BACS. Cheques are payable to PhysioUK, call us on 020 8394 0400 to give credit card information or contact us for BACS information.

If I am applying for funding can I still apply for a course?

Yes is the answer. Please send us your application form as soon as possible, write applying for funding in the payment  section and send a 20% deposit to hold your place. This will be cashed and is subject to our normal cancellation terms and conditions. As soon as full payment is received we will refund your deposit in full. We do this as frequently people apply for funding and subsequently don't get it, they fail to tell us. This system has ensured people monitor and chase their funding.

How do I get an invoice issued for course fees?

Please apply for your course as normal and write invoice in the payment section and give the details of who we need to invoice on the back of the application form. Please also send a 20% deposit to hold your place. This will be cashed and is subject to our normal cancellation terms and conditions. As soon as full payment is received we will refund your deposit in full. We do this as frequently when we have invoiced organisations, the participant does not monitor if this is being processed. This system has ensured people monitor and chase their funding.

How quickly should I hear about my application?

You should hear within a week of you posting your application form. If not please see the question below.

I haven't had any response to my application, what should I do?

Usually this is due to one of 3 reasons, firstly your application has been processed and your details emailed to you and the email is in your junk folder. Please check this first. Secondly occasionally we do not receive applications, this can be due to various reasons, a new form may need to be sent / completed and finally it might be we are very busy and turn around time has extended to more than the usual 2-3 days. We can advise you which applies and, if possible, make sure the form is processed ASAP.

What are your terms and conditions?

Click here to see our terms and conditions page.

What happens if I want to cancel a course?

If for any reason you are unable to attend a course the sooner you let us know the better via telephone, email or post. Have a look at our terms and conditions page which details the charges associated with cancelling a course. The longer notice you give us the more chance there is to issue a refund.

Will I get a receipt for my payment?

Receipts are issued at the course. If you require one sooner than this please write a note on your application form.

I need another certificate or receipt?

Please contact us and we will send you a copy.

I'd like details about a course.

Please go to the relevant course page via the course index page and read all the details there. A programme can be obtained from the programme page.   

How will I get my course information?

This will be emailed to you as a pdf (Adobe acrobat file), please add info@physiouk.co.uk to your safe list if possible. A pdf file needs a pdf viewer to be read. You can download Adobe Acrobat Reader for free from www.adobe.com. In addition a pre course email will go out a week before the course to confirm all the final detail for the course, please keep and eye out for this.

What do I do if I haven't received received my course information?

Usually this is due to one of 3 reasons, firstly your application has been processed and your details emailed to you and the email is in your junk folder. Please check this first. Secondly occasionally we do not receive applications, this can be due to various reasons, a new form may need to be sent / completed and finally it might be we are very busy and turn around time has extended to more than the usual 2-3 days. We can advise you which applies and, if possible, make sure the form is processed ASAP.

Can I get my course information posted to me?

Where at all possible we try to email information to participants. We can email information to a colleagues email address if this is more convenient. Where there is no other option we can post information out. Please specifically request this when applying.

I am unable to open my emailed documents.

This is very occasionally due to a fault with the file. However these are all checked and the problem usually is not having Adobe Acrobat reader or is computer specific. Please check you have adobe and if not please download is from www.adobe.com. Failing that please try opening the file on a colleagues / another computer, that usually works. If all of that fails please email us and we can resend the information. 
 

I need a new map?

Please go to the locations page by clicking here and download one.

I need a new programme?

Please go to the locations page by clicking here and download one.

Am I eligible to attend a specific course?

Please check the criteria at the bottom of the specific course information page. Get to these by clicking here to go to the course index page. If you are uncertain please email us by clicking here.

I am an overseas physiotherapist. Can I attend any of your courses?

Click here for our information page.

Acupuncture courses: Can I attend a Foundation Acupuncture course?

Currently only physiotherapists can be accepted onto and join the Acupuncture Association of Chartered Physiotherapists (AACP). Other health professions interested in completing acupuncture training (unfortunately not sports therapists or sports rehabilitators) can do a short course with the British Medical Acupuncture Society (BMAS).  

Currently sports therapists, sports rehabilitators, osteopaths and chiropractors are not allowed on any AACP foundation acupuncture courses. We have investigated if the BMAS courses would accept them and currently they will only accept those members registered with the Health Professions Council.

In addition the British Acupuncture Council (BAcC) recommends courses accredited by the British Acupuncture Accrediation Board (BAAB). However, these are all training courses to undergraduate degree level and hence of a minimum duration of 3 years. You can find a list of teaching institutions offering these courses on http://www.acupuncture.org.uk/content/baab/institutions.html . Please check with the individual institutions directly regarding entry requirements, but being on the register of the HPC or any other professional body is not part of the requirements. Membership to the BAcC requires a minimum training of 3 years' full time in acupuncture regardless of any prior biomedical qualifications.

Currently we are unfortunately unable to offer any acupuncture training to Sports Therapists or Sports Rehabilitators. If this situation changes we will update the website immediately.

Acupuncture courses: Can I attend an intermediate acupuncture course?

If you are a Chartered Physiotherapist currently a member of the AACP you are free to join any of our intermediate courses. Please advise us if your are or might be pregnant. If you are a Chartered Physiotherapist currently using acupuncture with appropriate liability insurance you are free to attend any of our courses. Our intermediate courses are mostly not available to other professions, however if competency and liability insurance can be demonstrated then this could be considered, please contact us by clicking here.

Acupuncture Courses: Do the intermediate course hours count towards joining the AACP

Please note ‘training’ and ‘CPD’ hours are not the same thing when considering becoming a member of the AACP. Please read the summary below.

Currently only physiotherapists can join the Acupuncture Association of Chartered Physiotherapists (AACP). To do so one must complete 80 training hours. This can be accrued by completing a 40 hour BMAS course and then topping up with 40 AACP approved training hours. The far easy way both financially and accessibility is to complete a 6 day AACP Foundation course. This will give you 80 training hours and eligibility to join the AACP. After joining you are required to complete 10 CPD hours every two years to maintain your membership. CPD hours can be obtained by attending any of our intermediate courses which are taken by our AACP approved tutors. Examples of these are Acupuncture for Sport, Acupuncture for Headaches, Acupuncture for Trigger Points etc. Unfortunately the CPD hours awarded following your attendance at these courses cannot be used towards the 80 training hours needed to join the AACP.

 CPD hours are useful for maintaining membership but do not count towards joining the AACP.

Myofascial Release courses: Am I eligible to attend?

Please see the criteria on the course page by clicking here.

Mulligan Level 1 course: Am I eligible to attend?

Courses with Linda Exelby are open only to Chartered Physiotherapists only.

How do I get onto your email mailing list?

Click here, fill in your details and we will add you to our mailing list.

How often will emails be sent

Emails will be sent out monthly. Special bulletins with important news may also be sent but we will aim to make these on odd occasions.

How do I remove myself from our mailing list

Click here and send from your email account which you receive the emails and we will remove you from our list within 7 days.

Hosting a course: What does it involve / Can we host a course?

Please click here to go to our hosting a course page where you can download our hosting pack. This will give you full details of the responsibilities of the host and in addition you will find both the courses and the dates that are available to book along with the dates already booked.

Will there be any more dates for a specific course?

We will be announcing new courses in our email mailing list and future events, sign up for that by clicking here and filling in your details. As soon as new dates and venues are confirmed for courses they will go on the website. We are aiming to be 6 month ahead with courses in 2008 so if we have a date, it should be on the website. If in doubt drop us an email by clicking here.

How do I train to be a physiotherapist?

Click here to go to our information page.

I am an overseas physiotherapist, can I take some of your courses?

Click here for our information page.

How do I order a product?

Please click here to go to our order form page where you can download an order form. The form is then self explanatory.

How can I pay?

You can pay either via cheque, BACS or credit / debit card. Details for paying by cheque are contained on the order form. To pay by BACS please email us and we can send you a reference number to quote and our bank account details. Goods are shipped once payment has been received. To pay by card please call us and we can process your order over the phone. There is an additional charge for using a credit / debit card.

Do you ship overseas?

We do ship overseas. Additional postage is charged. Please email us by clicking here and supply details of the items you require and the country they are being shipped to and we can send you a quote including the additional shipping costs.

Click on the pictures below to see products available.
DVD Set			Hubert van Griensven	Diane Lee	Compressor Belt
Please email any comments you have regarding the courses or any other aspects of the site.