Help! - Frequently asked questions

Before you email or call us please have a look below as chances are the answer is there. These are frequently asked questions people commonly contact us about, click onto the question to jump to the answer. If you can't find the answer please contact us by clicking here.

The 5 most common quesions people call about are: 

1. How do I book a course? (text) (pdf) (video help)

2. What do I do if I am being funded? (Please see PDF No. 1 above, methods B, C or D)

3. Where can I find my receipt, certificate or course details? (pdf) (video help)

4 If I needed to cancel a place what do I do? (pdf) (video help)

5. What is professional liability insurance? (web page)

In addition, most other questions are grouped into the following sections. Please click onto the relevant section to go to the possible questions:

  1. Course Applications and Payment
  2. Course Information
  3. Eligibility to attend courses
  4. Mailing List
  5. Course Hosting
  6. Course Dates
  7. Training to be a physiotherapist
  8. Product Enquiries
  9. Managing my Account

 

1. Course Applications and Payment

Please click onto the question to go to the answer

 

1.1 How do I apply for a course?
1.2 I am worried about using my credit card online. What other options are there?
1.3 Are there any spaces available on a specific course?
1.4 Can book online without paying?
1.5 Can I reserve space on a course?
1.6 Can I pay online?
1.7 Can I pay by cheque?
1.8 Can I make a BACS transfer?
1.9 If I am applying for funding can I still apply for a course?
1.10 How do I get an invoice issued for course fees?
1.11 How quickly should I hear about my online application?
1.12 I haven't had a confirmatory email, what should I do?
1.13 What are your terms and conditions?
1.14 What happens if I want to cancel a course?
1.15 How do I get a receipt for my payment?
1.16 I need another copy of a certificate or receipt, what should I do?
1.17 I don't have an email address. Can I still apply?
1.18 I have a discount code. where do I enter this?

 

 

2. Course Information

Please click onto the question to go to the answer

 

2.1 Where can I find course information?
2.2 How will I get confirmation of my place on a course?
2.3 What do I do if I haven't received my course information?
2.4 Can I get my course information posted to me?
2.5 I am unable to open my emailed documents.
2.6 I need a new map. Where can I get this from?
2.7 I need a new programme. Where can I get this from?
2.8 Are there any new dates for a specific course?
2.9 Is lunch provided on courses?

3. Eligibility to attend a course

Please click onto the question to go to the answer

 

3.1 Am I eligible to attend a specific course?
3.2 I am an overseas physiotherapist. Can I attend any of your courses?
3.3 Acupuncture courses: Do you run Foundation Acupuncture courses?
3.4 Acupuncture courses: Can I attend a Foundation Acupuncture course?
3.5 Acupuncture courses: Can I attend a post basic Acupuncture course?
3.6 Acupuncture Courses: Do the post basic course hours count towards joining the AACP
3.7 Myofascial Release courses: Am I eligible to attend?
3.8 Mulligan Level 1 course: Am I eligible to attend?

 

4. Mailing List

Please click onto the question to go to the answer

 

4.1 How do I subscribe to your e-newsletter (email mailing list)?
4.2 How often will emails be sent?
4.3 How do I unsubscribe from your e-newsletter (email mailing list)?
4.4 How do I stop all mailings from you both postal and email?

 

5. Course Hosting

Please click onto the question to go to the answer

 

5.1 Hosting a course: What does it involve / can we host a course?

 

6. Course Dates

Please click onto the question to go to the answer

 

6.1 Will there be any more dates for a specific course?

 

7. Training to be a physiotherapist

Please click onto the question to go to the answer

 

7.1 How do I train to be a physiotherapist?
7.2 I am an overseas physiotherapist, am I eligible to take some of your courses?

 

8. Product enquiries

Please click onto the question to go to the answer

 

8.1 How do I order a product?
8.2 How can I pay?
8.3 Do you ship overseas?
8.4 What is the process if we wished to be invoiced?
8.5 Can I make a telephone order? 

 

9. Managing my account

9.1 How do I create an account?
9.2 How do I get a reminder of my password?
9.3 I have forgotten my email I used to register on the website.
9.4 How do I change my password?
9.5 How do I view my course details, certificate or receipt?

Frequently Asked Questions

 

1.1 How do I apply for a course?

All applications for courses can easily be made online. To create an account, click here, after that you are free to book onto courses. You will need an email address to create an account and for us to send your course details to. If you do not have an email address, we would politely ask you speak to a colleague who will receive the information for you via their email. We appreciate that not everyone has an email address but, in an aim to make things as streamlined as possible and keep costs down, we have decided to move away from paper copies of information as much as possible. We do hope you understand.

1.2 I am worried about using my credit card online. What other options are there?

We use the online payments solution provider Paypoint to take our online payments. The narrative below comes from their website. Please review their website by clicking here. If you pay online this is via a secure site and at no point do PhysioUK have access to your card details. 

From Pay Point website.

At PayPoint.net we take processing secure payments very seriously. With a dedicated risk management team, fraud and chargeback analysts, plus many years experience developing fraud solutions, PayPoint.net excels in this most sensitive - and important - area.

Our anti-fraud solutions operate around the clock on the PayPoint.net platform, calculating the risks associated with every transaction. In addition to our automated fraud solutions, 3D Secure (Verified by Visa and Mastercard Secure Code) is integrated with our hosted payment solutions and is easily added to API integration. An added safe-guard is VYC, Verify Your Customer, which can verify a customers details in less than 2 seconds.

All of our fraud solutions also benefit your customers - you can give them peace of mind to make secure card payments on your website.

1.3 Are there any spaces available on a specific course?

The availability of spaces on a course is clearly displayed on the course listing page. If a course is full you will be able to apply for a waiting list via your PhysioUK account. Applying for a waiting list is free.

1.4 Can I book a course online without paying?

For the vast majority of cases the answer is no. We do not reserve spaces for individuals as you are free to book yourself on at any time. The only cases in which we accept a participant on without payment is if we have a purchase order or written confirmation from your employer that you funding has been confirmed. The amount of time spent chasing payments is huge and as such we are having to be far stricter with respect to payments. If you would like to pay by BACS we would politely ask that you pay by debit card where possible. If you do not have a debit card you will need to contact us if you wish to pay by BACS by clicking here. Until we receive payment we cannot confirm your place on a course, payment by card immediately guarantees a place on a course. 

1.5 Can I reserve a space on a course?

Unfortunately not. A space can only be confirmed on receipt of payment (see baove). If a space is available on a course it can easily be booked online and your space confirmed.

1.6 Can I pay online?

Yes, you are able to pay using a credit or debit card. Unfortunately we do not accept American Express.

1.7 Can I pay by cheque?

We highly recommend you use online payment. If this is not possible then you can send us a cheque, however we can't confirm your place until the cheque has been received and the funds have cleared our account. if the course fills during this time we will put you on the waiting list. Cheques should be made payable to 'PhysioUK Training Limited' and sent to PhysioUK, 19 Welbeck Close, Epsom, Surrey, KT17 2BJ. You must have an account on our website, which you have activated. We are unable to book you on a course without this. When you send your cheque, please indicate the course and date/s you wish to apply for and the email address you used to create your account on our website so we can easily identify you on our system.

1.8 Can I make a BACS transfer?

Please contact us if you wish to make a BACS transfer and we can forward you the relevant bank details. When making a payment please use your initials followed by the first day of the course as a reference number. e.g John Smith doing a course starting on 14/9/12 would be JS140912.

1.9 If I am applying for funding can I still apply for a course?

Yes is the answer although please be aware we have changed our system for those applying for funding through their hospital or employer.

As our online payment system demands payment up front we would ask that you pay for the course and then claim it back from your employer. We realise this is not ideal for some but it has been arrived at after much thought. A receipt is immediately available in your account for you to instigate any claims process with your employer. If necessary we can issue an invoice (see 1.10) below) and once your employer pays we will refund you your payment. We are unable to register people on courses without full payment at the point of booking. If a refund needs to be issued to you, we normally refund via the card you used to pay online. A cheque can be issued in exceptional circumstances.

 1.10 How do I get an invoice issued for course fees?

Please apply for your course as normal, add funding details when checking out. We will then issue the invoice as per the details you enter. Once your trust / employer has paid us, we will refund you the money you have paid. We do not inform your employer that you have paid the course fee.

1.11 How quickly should I hear about my online application?

Within a few minutes an email confirming all your details will be sent out. The details will be accessible within your PhysioUK account immediately. If you do not receive your confirmatory email please first check your junk mail. If it is there please add info@physiouk.co.uk to your email safe list. If nothing, please check you entered your email correctly by logging into your account. If you have any problems please contact us by click here.

1.12 I haven't had a confirmatory email, what should I do?

If you do not receive your confirmatory email please first check your junk mail. If it is there please add info@physiouk.co.uk to your email safe list. If nothing, please check you entered your email correctly by logging into your account. If you have successfully enrolled on a course it will show in your account. All the details which would be emailed out should be there and can be easily accessed. If you would like another confirmatory email please request this by emailing us via our contact page by clicking here.

1.13 What are your terms and conditions?

Click here to see our terms and conditions page.

1.14 What happens if I want to cancel a course?

If for any reason you are unable to attend a course you can cancel online via your PhysioUK account. Charges will apply for this and we ask that you review our Terms and Conditions before you cancel to prevent any misunderstandings and to review our charges. Any refund will be credited to your PhysioUK account and can be used against any other course. If you would like a refund of any credit in your account please contact us via our contact us page by clicking here

1.15 Will I get a receipt for my payment?

Receipts are available immediately and can be accessed via your PhysioUK account.

1.16 I need another copy of a certificate or receipt, what should I do?

Electronic copies of these are available via your PhysioUK account.

1.17 I don't have an email address. Can I still apply?

Unfortunately the answer is no, you will need one to create an account and book any course. An email is used to individually identify you, hence we will no longer be able to accept one email address as a contact for a number of people. For those that don't have an email we would politely ask that you talk nicely to a friend who does have one. We talked long and hard with respect to this but as things have become busier we have had to automate things a little more and this is the main area, we are sorry if that makes you curl your top lip, really we are. .

1.18  I have a discount code. where do I enter this?

Discount codes are entered once you have selected your course / product. Enter this in the box marked discount code and click on submit. If this is successful you will see any discount applied. Please then check out as normal.

2.1 Where can I find course information?

Please go to the relevant course page on the website. ALL details with respect to courses are on the website. If you would like to discuss these further please call us.

2.2 How will I get confirmation of my place on a course?

This will be emailed to you and the email will contain links to your course details which are pdf's (Adobe acrobat files), please add info@physiouk.co.uk to your safe list if possible. A pdf file needs a pdf viewer to be read. You can download Adobe Acrobat Reader for free from http://www.adobe.com/. In addition a pre course email will go out 2 weeks before the course to confirm all the final detail for the course, please keep an eye out for this.

2.3 What do I do if I haven't received my course information?

Check your PhysioUK account, all details will be there. If not then please contact us via email by clicking here.

2.4 Can I get my course information posted to me?

Unfortunately we are having to be strict on this and say that all participants MUST have an online account and for this an email is required. We will email details out.

2.5 I am unable to open my emailed documents.

This is very occasionally due to a fault with the file. We would ask that you try accessing the files from your online account. Please check you have a pdf viewer, if not please download is from http://www.adobe.com/. Failing that please try opening the file on a colleagues / another computer, that usually works. If all of that fails please email us.

2.6 I need a new map. Where can I get this from?

This is available to download / print either via the venues page or within your online account.

2.7 I need a new programme. Where can I get this from?

This is contained within your course details available via your online account and can be downloaded / printed from there.

2.8 Are there any new dates for a specific course?

As new dates come up they are announced either in the announcements section, the newsletter and by appearing on the programme. Please keep an eye on these. Currently we are no longer able to let people know individually about new dates for specific courses.

2.9 Is lunch provided on courses?

Currently, we generally do not provide lunch on courses. We occasionally have sponsors attending courses who provide lunch. This is not according to a set programme and hence if this is occurring we will let participants know ahead of time.

3.1 Am I eligible to attend a specific course?

Please check the audience box contained on the course page on the website.

3.2 I am an overseas physiotherapist. Can I attend any of your courses?

We currently offer short weekend courses. These are not affiliated to any university and so those wishing to do a Masters degree should look at the CSP website at http://www.csp.org.uk/ for details of all the masters' courses and then contact the relevant institution.

Those wishing to gain HPC registration should look at the HPC website at http://www.hpc-uk.org/

Practical courses: For practical courses, we advise that overseas physiotherapists have professional liability insurance although this is not compulsory. Professional liability insurance is insurance that protects you against potential negligence claims made by the individuals you practise on e.g. other course participants and clients. The reason for this is to ensure that both the participant, other participants, the tutor and ourselves are appropriately protected. If you are unsure please check with your professional body if you are covered to practice in the UK.

Lectures with no practical content: Most of the lecture only courses are open to all but it is best to contact us via email to clarify this before applying. Please give details of your professional registration status and your work experience and we can advise you accordingly.

See our further information by clicking here.

3.3 Acupuncture courses: Do you run Foundation Acupuncture courses?

We are pleased to now be running Foundation Acupuncture courses. These are slightly more expensive compared with some other acupuncture courses due to the limited numbers on the course and the VAT element of the course fee. Please see the website for available dates.

 3.4 Acupuncture courses: Can I attend a Foundation Acupuncture course?

Currently only physiotherapists can be accepted onto and join the Acupuncture Association of Chartered Physiotherapists (AACP). Other health professions interested in completing acupuncture training (unfortunately not sports therapists or sports rehabilitators) can do a short course with the British Medical Acupuncture Society (BMAS).

Currently sports therapists, sports rehabilitators, osteopaths and chiropractors are not allowed on any AACP Foundation Acupuncture courses. We have investigated if the BMAS courses would accept them and currently they will only accept those members registered with the Health Professions Council but please do check with them.

In addition the British Acupuncture Council (BAcC) recommends courses accredited by the British Acupuncture Accreditation Board (BAAB). However, these are all training courses to undergraduate degree level and hence of a minimum duration of 3 years. You can find a list of teaching institutions offering these courses on http://www.acupuncture.org.uk/. Please check with the individual institutions directly regarding entry requirements, but being on the register of the HPC or any other professional body is not part of the requirements. Membership to the BAcC requires a minimum training of 3 years' full time in acupuncture regardless of any prior biomedical qualifications.

Currently we are unfortunately unable to offer any acupuncture training to Sports Therapists or Sports Rehabilitators. If this situation changes we will update the website immediately.

3.5 Acupuncture courses: Can I attend a post basic acupuncture course?

If you are a Chartered Physiotherapist currently using acupuncture with appropriate liability insurance you are free to attend any of our courses. Our post basic courses are mostly not available to other professions, however if competency and liability insurance can be demonstrated then this could be considered, please contact us by clicking here

3.6 Acupuncture Courses: Do the post basic course hours count towards joining the AACP

Please note ‘training' and ‘CPD' hours are not the same thing when considering becoming a member of the AACP. Please read the summary below.

Currently only physiotherapists can join the Acupuncture Association of Chartered Physiotherapists (AACP). To do so one must either have a BSc in Acupuncture or complete a 6 day AACP Foundation course, this will give you 80 training hours and eligibility to join the AACP. After joining you are required to complete 10 CPD hours every two years to maintain your membership. CPD hours can be obtained by attending any of our post basic courses. Unfortunately the CPD hours awarded following your attendance at any post basic course cannot be used towards the 80 training hours needed to join the AACP.

CPD hours are used for maintaining membership but do not count towards training hours needed to join the AACP.

3.7 Myofascial Release courses: Am I eligible to attend?

Please see the criteria under the audience section on the course webpage.

3.8 Mulligan Level 1 course: Am I eligible to attend?

Currently these courses are open to physiotherapists only. We are hoping to arrange a course for Sports Therapist / Rehabilitators. If available, this will be on the website.

4.1 How do I subscribe to your e-newsletter (email mailing list)?

To subscribe to the newsletter, in the My Details section in your PhysioUK account, tick to receive emails from us.

4.2 How often will emails be sent

Emails will be sent out monthly. Special bulletins with important news may also be sent but we will aim to make these on odd occasions.

4.3 How do I unsubscribe from your e-newsletter (email mailing list)?

Subscriptions can be amended via the personal details section in your PhysioUK account.

4.4 How do I stop all mailings from you both postal and email?

Subscriptions can be amended via the personal details section in your PhysioUK account. If you opt out of receiving emails from us, this is simply for newsletters etc, we will still email out course confirmation emails.

5.1 Hosting a course: What does it involve / Can we host a course?

Please click here to go to our hosting a course page where you can find full details.

6.1 Will there be any more dates for a specific course?

We will be announcing new courses in our email mailing list and future events, sign up for that via your PhysioUK online account. As soon as new dates and venues are confirmed for courses they will go on the website.

7.1 How do I train to be a physiotherapist?

All information on training to be a physiotherapist can be found at the Chartered Society of Physiotherapy website at http://www.csp.org.uk/. Most courses are full time and university based. Unfortunately, we do not offer any training in becoming a physiotherapist, sorry :-( We strongly suggest that you ocntact the CSP as a starting point and if you are after work experience then give your local hospital a call to see if you can do work experience. Be warned they do get a lot of these requests so be patient and try smaller hospitals as you may get in sooner there. We would also wish you all the best with this if you decide to train as a physiotherapist.

Unfortunately, we are not affiliated with any hospitals or clinics so we are unable to help with finding any work experience or clinical placement requests.

7.2 I am an overseas physiotherapist, am I eligible to take some of your courses?

See 3.2 by clicking here

8.1 How do I order a product?

Please select the product/s you require and complete your order following the online instructions.

8.2 How can I pay?

You will need to pay for products online using a credit or debit card. If this is a problem please email us.

8.3 Do you ship overseas?

We do ship overseas. Additional postage is charged and these charges are displayed on the website.

8.4 What is the process if we wished to be invoiced?

For trusts / businesses wishing to be invoiced we do need an official purchase order. Please click on the following link to see further details.

8.5 Can I make a telephone order?  

Unfortunately we no longer accept telephone orders. Please click on the following link to see further details.

9.1 How do I create an account?

To create an account please click on either 'Login to Account' on the home page or 'My Account' from any page. Click on 'Set up your FREE account'. Complete your details as requested and then click on 'Create Account'.

9.2 How do I get a reminder of my password?

To obtain a password reminder, please click on either 'Login to Account' on the home page or 'My Account' from any page. Click on 'Request a password reminder'. Fill in your email and click on submit.

9.3 I have forgotten my email I used to register on the website.

Please contact us. We will ask you to confirm your personal details including your address and /or telephone number/s.  

9.4 How do I change my password?

This can easily be done from within your account. Please log into your account and go to 'Change Password'

9.5 How do I view my course details, certificate or receipt?

To view any of your course details please click here to download a simple guide.